FAQs
Frequently Asked Questions (FAQs)
1. Do you offer refunds?
No, we do not offer refunds. All sales are final. Please make sure to review your order carefully before completing your purchase.
2. Can I exchange an item?
Exchanges are only allowed if the item is damaged upon arrival. If you receive a damaged item, please contact us at crazymelonn@yahoo.com within 2 days of receiving your order, and we will guide you through the exchange process.
3. How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier's website.
4. Do you offer international shipping?
Yes, we offer international shipping to select countries. Additional customs fees, taxes, or duties may apply depending on your location, and these fees are the responsibility of the customer.
5. How long does it take to receive my order?
Processing time for orders is usually 2-4 business days. Shipping times vary depending on your location and the shipping method selected:
- Standard Shipping: Typically takes 7-10 business days.
- Expedited Shipping: Typically takes 5-7 business days.
6. Can I modify or cancel my order?
Once an order is placed, we begin processing it immediately, and we are unable to modify or cancel orders. Please ensure all details are correct before confirming your purchase.
7. How do I contact customer support?
If you have any questions or issues with your order, please reach out to us at crazymelonn@yahoo.com. Our customer support team will respond as soon as possible.
8. What do I do if I received a damaged item?
If your item arrives damaged, please contact us at crazymelonn@yahoo.com within 2 days of receiving your order. Be sure to include your order number and photos of the damage so we can assist you with an exchange.